Refund policy

Custom Orders Due to the highly custom nature of our products and branded packaging, all sales are final. We do not accept returns, exchanges, or provide refunds under normal circumstances.

Damaged or Defective Orders We stand by the quality of our production. In the event that your order arrives damaged or contains a manufacturing defect, we will conduct a thorough investigation and endeavor to find a suitable resolution, such as a replacement or credit, at our option, where feasible.

Reporting an Issue If you encounter any issues with your order or if it arrives in a damaged condition, you must reach out to our customer service team within 24 hours of receiving the package. Please provide a description of the issue along with clear photos of the damaged product and packaging.

Our team values your partnership and will make every effort to assist you promptly.