Terms and Conditions
Terms and Conditions
Thank you for choosing Neoteric Brands, Inc. for your custom product needs. Before placing an order, please take a moment to review our terms and conditions to ensure a smooth and satisfactory experience.
1. Ordering Process:
When placing an order with Neoteric Brands, Inc., you can expect a seamless and efficient process. Simply select the desired quantity and packaging options, and provide us with your custom design specifications. Our team will work closely with you to create unique packaging that aligns with your brand identity.
2. Order Quantity:
We understand that each business has different needs, which is why we offer low minimums for our custom products. Whether you require a small quantity for a special event or a larger order for ongoing promotions, we are here to accommodate your requirements. Our minimum order quantity is 100 units per design.
You acknowledge and accept that we have a quantity variance of +/- 50 units on orders below 1,000 units. Should production yield fewer units than what you've ordered, we shall reimburse the discrepancy. Should more units be produced than ordered, you'll be given the option to purchase the surplus. You are under no obligation to purchase the surplus.
3. Custom Design:
At Neoteric Brands, Inc., we take pride in our ability to create fully custom-designed packaging for your products. Our design team will collaborate with you to bring your vision to life. From incorporating your logo and brand colors to adding unique graphics and messaging, we ensure that your packaging stands out and leaves a lasting impression on your customers.
Client Logo Usage: By placing an order, you grant Neoteric Brands, Inc. the right to use your logo for marketing and promotional purposes, including but not limited to our website, social media channels, and marketing materials.
4. Quality:
We are committed to delivering the highest quality products to our customers. All of our products are made with premium materials and undergo rigorous quality control measures to ensure they meet the highest standards. You can trust that your customers will receive a product that reflects your brand’s quality.
You acknowledge and accept that our custom products are produced with a 5% technical quality tolerance, allowing for minor errors in terms of alignment, artwork alignment, and color and cut tolerances on, at most, 5% of the products.
5. Shipping and Delivery:
Due to the custom nature of our products, we cannot guarantee an exact shipment or arrival date. We typically turn orders around in 4-8 weeks. For orders over 1,000 units, we can sometimes accommodate an expedited timeline.
Once your custom products are ready, we will carefully package them and arrange for prompt and reliable shipping. By proceeding with your purchase, you agree to indemnify and hold us harmless from any liabilities, damages, or losses incurred during shipping.
Please be aware that once your order is transferred to our shipping partners, the chain of custody is then governed by their policies and procedures. While we ensure proper packaging and handling before transfer, any issues or discrepancies that may arise during shipping fall under the responsibility of these partners and their chain of custody protocols.
Please note that shipping costs may vary based on the destination and order quantity.
6. Returns and Refunds:
Due to the custom nature of our products, we do not entertain returns or provide refunds under normal circumstances. However, in the event of an order being damaged or defective upon arrival, we will conduct a thorough investigation and endeavor to find a suitable resolution, if feasible. Should you encounter any issues with your order or if it arrives in a damaged condition, kindly reach out to our customer service team within 24 hours of receiving the package, and we will make every effort to assist you.
7. Privacy and Security:
At Neoteric Brands, Inc., we value your privacy and take the security of your personal information seriously. We adhere to strict data protection policies and use secure payment gateways to ensure that your information is safe and confidential.
8. Contact Us:
If you have any questions, concerns, or feedback regarding our terms and conditions or any other aspect of our products and services, please don't hesitate to reach out to us at wesley [at] neotericbrands.com. We are here to assist you and provide the best possible experience.
By placing an order with Neoteric Brands, Inc., you acknowledge and agree to abide by these terms and conditions. We appreciate your business and look forward to serving you with our high-quality custom products.