Terms and Conditions

Thank you for choosing Neoteric Brands, Inc. for your custom product needs. Before placing an order, please take a moment to review our terms and conditions to ensure a smooth and satisfactory experience.

1. Ordering Process

When placing an order with Neoteric Brands, Inc., you can expect a seamless and efficient process. Simply select the desired quantity and packaging options, and provide us with your custom design specifications. Our team will work closely with you to create unique packaging that aligns with your brand identity.

2. Order Quantity

We understand that each business has different needs, which is why we offer low minimums for our custom products. Whether you require a small quantity for a special event or a larger order for ongoing promotions, we are here to accommodate your requirements. Our minimum order quantity is 150 units per design.

You acknowledge and accept that we have a quantity variance of +/- 50 units on orders below 1,000 units. Should production yield fewer units than what you've ordered, we shall reimburse the discrepancy. Should more units be produced than ordered, you'll be given the option to purchase the surplus. You are under no obligation to purchase the surplus.

3. Custom Design

At Neoteric Brands, Inc., we take pride in our ability to create fully custom-designed packaging for your products. Our design team will collaborate with you to bring your vision to life. From incorporating your logo and brand colors to adding unique graphics and messaging, we ensure that your packaging stands out and leaves a lasting impression on your customers.

You acknowledge and agree that once you provide written approval of your design, we will proceed to print your packaging exactly as approved. After that point, we are not responsible for any errors, omissions, or content-related concerns. While our team conducts multiple internal reviews and flags potential issues for your attention prior to final approval, the final responsibility for accuracy rests with you.

Client Logo Usage: By placing an order, you grant Neoteric Brands, Inc. the right to use your logo for marketing and promotional purposes, including but not limited to our website, social media channels, and marketing materials.

4. Quality

We are committed to delivering the highest quality products to our customers. All of our products are made with premium materials and undergo rigorous quality control measures to ensure they meet the highest standards. You can trust that your customers will receive a product that reflects your brand’s quality.

You acknowledge and accept that our custom products are produced with a 5% technical quality tolerance, allowing for minor errors in terms of alignment, artwork alignment, and color and cut tolerances on, at most, 5% of the products.

5. Shipping and Delivery

Due to the custom nature of our products, we cannot guarantee an exact shipment or arrival date. We typically turn orders around in 4–8 weeks. For orders over 1,000 units, we can sometimes accommodate an expedited timeline.

Once your custom products are ready, we will carefully package them and arrange for prompt and reliable shipping. Please be aware that once your order is transferred to our shipping partners, the chain of custody is governed by their policies and procedures. While we ensure proper packaging and handling before transfer, any issues or discrepancies that may arise during shipping fall under the responsibility of these partners and their chain of custody protocols.

Shipping costs may vary based on the destination and order quantity.

6. Returns and Refunds

Due to the custom nature of our products, we do not entertain returns or provide refunds under normal circumstances. However, in the event of an order being damaged or defective upon arrival, we will conduct a thorough investigation and endeavor to find a suitable resolution, if feasible.

Should you encounter any issues with your order or if it arrives in a damaged condition, kindly reach out to our customer service team within 24 hours of receiving the package, and we will make every effort to assist you.

7. Privacy and Security

At Neoteric Brands, Inc., we value your privacy and take the security of your personal information seriously. We adhere to strict data protection policies and use secure payment gateways to ensure that your information is safe and confidential.

8. Contact Us

If you have any questions, concerns, or feedback regarding our terms and conditions or any other aspect of our products and services, please don't hesitate to reach out to us at wesley [at] neotericbrands.com. We are here to assist you and provide the best possible experience.

9. Intellectual Property

Unless otherwise agreed in writing, all formulas, processes, packaging formats, and manufacturing methods used in the production of your order remain the exclusive property of Neoteric Brands, Inc.

Any brand assets you provide to us—including logos, trademarks, packaging designs, and other intellectual property—remain your property. We will use such assets solely for the purpose of fulfilling your order and related promotional use as outlined in Section 3.

You agree not to reverse engineer or attempt to replicate any proprietary product format, process, or formula provided by Neoteric Brands, Inc.

10. Indemnification

You agree to indemnify, defend, and hold harmless Neoteric Brands, Inc., its affiliates, and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or related to:

your branding, product claims, labeling, or marketing content;
your breach of these Terms and Conditions;
your use, resale, or distribution of products.

This indemnity obligation does not apply in cases of gross negligence or willful misconduct by Neoteric Brands, Inc.

11. Limitation of Liability

To the fullest extent permitted by law, Neoteric Brands, Inc.’s total liability under these Terms and Conditions shall not exceed the total amount paid by you for the specific order giving rise to the claim.

In no event shall Neoteric Brands, Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits or business interruption.

12. Agreement to Terms

By placing an order with Neoteric Brands, Inc., you acknowledge and agree to abide by these terms and conditions. We appreciate your business and look forward to serving you with our high-quality custom products.